Hexin Surveying Instrument Co., Ltd. is a professional and leading enterprise in the surveying industry in Mainland China, We specialize in R&D and manufacturing and selling all kinds of surveying products, including Total Station, Electronic Theodolite, Electronic Distance Meter, Automatic Level, Laser Level, Reflector Prisms, surveying accessories, GPS receivers, Mapping Software, etc.

 

      The marketing model advocated by Us is not a simple sense of "selling products", instead, pre sale service, service during operation, after-sale service are integrated in entire operating activities, to make the customers feel that they purchased not only a commodity, but also a trusted professional services.

Service policy:

        The charge free warranty period of the instrument purchased by the users is 12 months   (beginning from the purchase date). 

In the meantime, if the problems occur on the  instrument, the user can go to the authorized service units for charge free consulting and  warranty service. 

When requiring free warranty service, please provide warranty card  (kept by the user) or a copy of the invoice.

      The repair station is provided with the professional maintenance engineers qualified in the company's rigorous training and examination. The maintenance engineer's primary responsibility is to provide the maintenance and repair of all instruments in the area covered by the repair station, assists the agency and liaison office on customer training, provide the users with comprehensive technical support, manages the repair parts from the headquarters, reportstimely to the headquarters about the instrument fault conditions, gives guidance and training on our liaison officers for the operation and installation work.